Refund policy
We want you to be completely satisfied with your purchase.
Return Window We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.
Eligible Items
- Unopened diecast and scale model cars in original packaging
- Items damaged during shipping (with photo evidence)
Non-Eligible Items
- Opened or assembled models
- Items without original packaging
- Custom or special-order items
How to Request a Return Contact us at zhongdiy@163.com within 30 days of receiving your order. Please include your order number and photos of the item.
Refund Process Once we receive and inspect the returned item, we will process your refund within 5–10 business days to your original payment method.
Return Shipping We offer free return shipping on all eligible returns.
Exchanges We offer exchanges for defective or damaged items. Contact us to arrange an exchange.